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Refunds, Return & Cancellation Policy

Thank you for shopping with us. Please read this policy carefully before placing an order. By purchasing from our website, you agree to all the terms and conditions stated below.

1. Pre-order Nature of Products

  •  Most products listed on our store are sourced directly from South Korea and are sold on a pre order basis unless specifically marked as “Ready Stock” or “On-Hand.”

  • As pre order items are specially arranged and imported upon customer request, all sales are generally considered final once the order has been successfully placed.

  • Please ensure that you carefully review all product details, pricing, and order information before completing your purchase.

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2. Order Cancellation Policy

  • Orders cannot be cancelled once payment has been confirmed and the order has been processed with our suppliers.

  • Cancellation requests may only be considered in exceptional circumstances at our sole discretion.

  • Failure to complete pending payments, including international shipping or customs charges, within the specified timeframe may result in automatic cancellation of the order without refund.

 

3. Refund & Return Policy

Due to the nature of imported preorder merchandise, we do not offer returns, exchanges, or refunds for:

  • change of mind,

  • incorrect personal preferences,

  • delays caused by suppliers, shipping carriers, customs, or courier services,

  • minor manufacturing defects,

  • minor dents, scratches, folds, or imperfections on outer packaging,

  • variations in printing, color, or packaging from official manufacturers.

Refunds or replacements may only be considered if:

  • the wrong item was delivered

  • or the product received does not match the product description.

All claims must be supported with a complete unboxing video recorded from the unopened package stage.

 

4. International Shipping & Customs Charges

  • For official pre order products, international shipping charges and customs fees are not included in the product price unless specifically mentioned. All products under "ON HAND" category includes these charges.

  • Once the products arrive in India, customers will be informed regarding the pending international shipping and customs amount.

  • Payment for these charges must be completed within 7 days of notification.

  • Failure to complete payment within the given timeframe may result in cancellation of the order without refund.

Please note that customs procedures, international logistics, and courier timelines are outside our control, and delays may occasionally occur.

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5. Reviving a Cancelled Order

If an order is cancelled due to non-payment, failure to respond, or failure to pay pending international shipping/customs charges within the specified timeframe, customers may request reinstatement of the order within 15 days of cancellation.

A 20% administrative and reprocessing fee (calculated on the total order amount) will apply for reinstatement.

Please note:

  • Reinstatement is subject to product availability.

  • Cancelled orders may not always be restorable.

  • Requests made after 15 days may not be considered.

 

6. Damaged, Missing, or Incorrect Items

If you receive a damaged, missing, or incorrect item, a complete unboxing video must be submitted within 24 hours of delivery.

The video must clearly show:

  • the unopened package,

  • shipping label,

  • packaging condition,

  • and the issue with the item received.

Claims submitted:

  • without a proper unboxing video,

  • with edited or incomplete footage,

  • or after the 24-hour reporting period

will not be eligible for review.

Please note:

  • Minor dents, scratches, folds, or packaging imperfections caused during international transit are considered normal and are not eligible for refund or replacement.

  • Any resolution offered will depend on supplier policies and investigation results.

 

7. Our Right to Cancel Orders

We reserve the right to cancel any order under the following circumstances:

Product Unavailability

If a product becomes unavailable, discontinued, or out of stock with the supplier, the order may be cancelled and a full refund will be issued.

If delays occur due to supplier restocks or manufacturing schedules, customers will be informed accordingly.

Pricing or Technical Errors

In the event of incorrect pricing, duplicate listings, technical issues, or inaccurate product information, we reserve the right to cancel the affected order and issue a full refund.

Fraudulent Activity or Inappropriate Conduct

We reserve the right to cancel any order if a customer engages in:

  • fraudulent transactions,

  • payment disputes or chargeback abuse,

  • misuse of services,

  • fake claims,

  • or abusive, inappropriate, threatening, or disrespectful behavior toward our team.

This includes harassment, repeated misconduct, offensive language, or communication that disrupts our ability to provide services professionally and safely.

In such cases, a deduction of up to 20% of the total order value may be applied to cover non-recoverable operational expenses, supplier processing costs, payment gateway charges, currency conversion fees, and administrative handling costs.

The customer may also be restricted from placing future orders with us.

We kindly request all customers to communicate respectfully and professionally.

 

8. Manufacturing & Packaging Disclaimer

Official merchandise is manufactured by third-party entertainment companies and suppliers in South Korea.

Minor imperfections such as:

  • slight dents,

  • scratches,

  • seal marks,

  • print inconsistencies,

  • packaging wear,

  • or minor manufacturing flaws

may occur during manufacturing or international transit and are considered normal industry standards.

Such issues are not treated as product damage and are not eligible for refunds or replacements.

 

9. Refund Processing

Approved refunds will be processed to the original payment method used during checkout.

Please allow approximately 7–10 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.

Customers will be notified once the refund has been processed.

 

10. Contact Us

If you have any questions regarding our Refund, Return & Cancellation Policy, please contact us through:

We are happy to assist you with any concerns or questions.

 

Legal Agreement

By completing a transaction on our website, you enter into a legally binding agreement to purchase the product(s) and/or service(s) as described.

By proceeding with payment, you confirm that:

  • you have read and understood this Refund, Return & Cancellation Policy,

  • you agree to all stated terms and conditions,

  • and you acknowledge the preorder/import nature of the products sold on our platform.

Any refund, replacement, cancellation, or dispute request will be reviewed at our sole discretion based on the evidence provided, supplier policies, and the circumstances of the case.

We reserve the right to update or modify this policy at any time without prior notice.

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