1. Order Dispatch Times

   - Unofficial / ON HAND Orders: These orders will be dispatched within 3-10 working days from the date of purchase.

 

2. Customs Duties & Shipping Charges

   - Official Products: Prices for official products do not include customs duties or international shipping charges. These are additional costs that will be borne by the customer upon the arrival of their order.

   - ON HAND Products: The prices for ON HAND products include all customs duties and international shipping charges.

 

3. Waiting Time for Official Merchandise

   - The minimum waiting time for official merchandise is 30-45 days . However, this can vary due to factors such as international shipping delays, customs processing, or other external factors beyond our control.

   - *Please note*: While we indicate a waiting period of 30-45 days, the process may take longer, and we are unable to provide a maximum time frame.

 

4. Order Dispatch Notification

   - Once your order is dispatched, you will receive an update via email or WhatsApp with tracking details.

 

5. Return to Origin (RTO)

   - If an order is returned to us due to incorrect or undeliverable address, the customer will be required to pay reshipping charges to have the order sent again.

 

6. Order Updates

   - For updates on your order, please refer to our Instagram Updates highlights.

 

7. Customer Support

  - If you have any questions or concerns, feel free to contact us. We appreciate your patience and understanding.

 

By placing an order, you agree to these policies. Thank you for shopping with us!